The website starpool.com is owned by Starpool s.r.l, with capital of EUR 550,000.00, and registered office in via Stazione no.25 – 38030, Ziano di Fiemme – Trento, Italy.
Application of general sales conditions
Order confirmation implies that the Customer has accepted the general sales conditions listed here.
Method of purchase
To place an order on www.starpool.com the Customer must create an account by filling in the registration form in the dedicated section of the site and log in. If the Customer is a Professional (i.e. a natural or legal person acting in the exercise of their entrepreneurial, commercial, handicraft or professional activity, or an intermediary thereof) who requires an invoice, they must fill in the mandatory fields required for electronic invoicing during checkout. The Customer can only purchase products present in the Starpool S.r.l. electronic catalogue, viewable at www.starpool.com, at at the time of placing the order online as described in the relevant information sheets. It is understood that the picture accompanying the descriptive sheet of a product may not be perfectly representative of its characteristics, but may differ in colour, size, accessory products in the picture. All supporting information is intended as generic information material, not referring to the real characteristics of each individual product. Please note that the packaging is often changed by the manufacturer without prior notice to Starpool S.r.l.
When the order has been correctly received, a confirmation e-mail reply is sent to the e-mail address indicated by the Customer during registration. The confirmation message will contain the date and time of receipt of the order and a “Customer Order Number”, to be used for any further communication with Starpool S.r.l . The message will show all the data entered by the Customer who undertakes to verify the correctness and communicate any changes promptly, according to the procedures described in this document.
If the order is not accepted, Starpool s.r.l. undertakes to promptly notify the Client. All prices indicated on the website are intended before VAT. Starpool S.r.l. reserves the right to change prices at any time without notice.
On the website wwww.starpool.com, you may check product availability when ordering. Due to the simultaneous access of many users-customers and the subsequent possibility of simultaneous orders which impact product availability, Starpool S.r.l. only confirms the shipment of goods that have been paid.
The items purchasable on the website are available while stocks last. In the event of a charge or withdrawal relating to an article that is out of stock, Starpool S.r.l. undertakes to offer a purchase voucher or reimburse the customer within 15 days. Starpool S.r.l. undertakes to inform the Customer via email that he or she has ordered an article that is out of stock.
The products on sale are described and presented as accurately as possible.
Nevertheless, in the event of errors or omissions in such presentation, Starpool s.r.l. declines any responsibility, for this reason and for the safety of consumers.
Customers purchasing products are invited to verify the full correspondence between the information indicated online and the original label on the sent package before using or opening the package.
Prices are shown in euros, not including taxes for Italy. VAT is not included in the displayed price. In case of changes in VAT rates, these changes may affect the final price of the items without the need to notify the Customer.
Starpool s.r.l. reserves the right to change its prices at any time; however, products will be invoiced at the price in force at the time of order registration.
Prices for Extra-EU Countries are quoted exclusive of VAT. Any order placed on the website and delivered to non-EU countries may be subject to any taxes, customs duties or documentation requirements that are imposed when the package is delivered.
The duties, taxes and documentation requirements associated with the delivery of an item are the responsibility of the customer. Starpool S.r.l. is not held to check the customs duties, applicable taxes or documentation that may be required.
We therefore inform you that by ordering on the Starpool S.r.l. website, you are considered the official importer and are obliged to comply with all the laws and regulations of the country in which you receive the goods. Our customers should be aware that cross-border deliveries may be subject to opening and inspection by customs.
Management of parcels not delivered by our courier
These are parcels that have not been delivered to the final recipient for the following reasons: unknown recipient, unclaimed parcel, refused parcel, damaged parcel during transport, parcel tampering.
Parcel return due to: unknown recipient or address anomaly
These are parcels returned to the sender by the carrier for the following reason: Recipient does not live at the given address.
After having received and accepted the returned package, Starpool s.r.l will contact the customer to send the product again, if it is still available, or issue a refund, according to the customer’s choice. Starpool s.r.l reserves the right to issue a refund instead of sending the order again, if more than one notice of “return to sender due to unknown recipient” is detected.
Parcel return due to: “ABSENT / NOTICED”
These are parcels that have not been collected by the customer at the carrier’s premises or at the delivery point within the time limits. After having received and accepted the returned package, Starpool s.r.l will contact the customer to send the product again, if it is still available, or issue a refund, according to the customer’s choice. Starpool s.r.l reserves the right to issue a refund instead of sending the order again, if more than one order has not been dutifully collected.
Parcel return due to: “REFUSED”
The customer has refused the parcel at the delivery. After having received and accepted the returned package, Starpool s.r.l will send a purchase voucher within 72 hours from the parcel return.
If the parcel is returned due to “UNKNOWN RECIPIENT”, “UNCLAIMED PARCEL” or “REFUSED PARCEL”, Starpool s.r.l does not guarantee the reservation of the ordered goods and might be compelled to reimburse the order if the product or products are not available. If the order is not delivered or is returned to our headquarters, the customer will be charged the incurred transport costs. Therefore, in case of advance payment, any refund shall be reduced by the incurred transport costs.
Starpool s.r.l complies solely with an obligation of intermediation in all phases of website access, consultation, form filling, order execution, goods delivery and any other service. Therefore, Starpool s.r.l declines any responsibility for any inconvenience resulting from the use of the Internet and completely unrelated to the obligations and preventive measures adopted. In particular, all contingencies relating to the service, external intrusions and IT viruses shall not be attributable to Starpool S.r.l. Similarly, anything resulting from force majeure totally exempts Starpool s.r.l from any liability. Customers are covered by the warranties provided by the brands sold on the website.
All products sold by Starpool s.r.l are covered by legal guarantee of conformity in compliance with articles 128-135 of the Consumer Code. The legal warranty lasts two years from the delivery of the goods and must be asserted by the consumer within two months from the discovery of the defect. Customers may assert their legal warranty rights by contacting Starpool S.r.l. directly. In case of lack of conformity, contact Starpool S.r.l directly at the address: firstname.lastname@example.org.
The estimated order processing time is not binding, but only serves as an approximate indication. In some cases, the indicated processing time might be delayed for technical/logistical reasons. In case of delayed delivery or non-delivery, contact the customer care service at email@example.com.
If free products are included in the order, these may vary depending on the availability at the time the order is processed. Product changes or even size changes are not allowed for free gifts.
All elements of the Starpool s.r.l website, be they visual or auditory, as well as the technology that supports them, are protected by copyright, brands or patents. They are the exclusive property of Starpool S.r.l. All hyperlinks redirecting to the Starpool S.r.l. website, and in particular the framing, deep-linking, in-line linking or any other direct linking technique are strictly and formally prohibited. All links, even if tacitly authorised, shall be withdrawn without exception at the request of Starpool s.r.l.