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SPA Assistance

SPA Assistance | assistance

The security of a network taking care of your business performance

The construction of a spa involves the need to rely on a well organized team of people, including in the post-sale stage. SpaAssistance by Starpool is the service package that customers acquire automatically with the purchase of a Starpool product, and it is active as the beginning of testing. From product installation to customer service, customers will be supported by a network of technicians trained in the company and present throughout the Italian territory. From intervention request to support (in testing phase) by operators involved in the maintenance of the spa, the SpaAssistance team will remain available to the customers through a call center open all day Monday to Friday from 08.30 to 18.00, with telephone support service on Saturdays and Sundays.

SpaAssistance also offers the possibility to take advantage of the tailored assistance packages Wellness and Global Insurance Global Insurance Pool that allow for extended warranty from 1 to 3 years, using a scheduled maintenance service that will take over technical management and ordinary and extraordinary maintenance of the spa. Through the Global packages, Starpool’s customers benefit from a service which is a strong element of advantage in terms of safety and ease of maintenance, and always at hand. The addition of an undisputed value to make spa and wellness offers reach their maximum value, ensuring cost transparency and technical lifetime traceability of the product.

In practical terms:

SPA Assistance | globalinsuracewellness1 Global Insurance Wellness allows you to extend warranty from 12 to 36 months; ensures priority for intervention across the country within 48 hours; includes two general control interventions per year; recognizes a prime scouting for products and spare parts; provides free telephone support, diagnosis and recovery if remotely possible; allows participation of the operator entrusted with spa management in training course on Starpool premises.
SPA Assistance | globalinsuracepool Global Insurace Pool allows you to extend the warranty from 12 to 36 months; ensures priority for intervention across the country within 48 hours; includes two general control interventions per year and two customer requests; recognizes a prime scouting for products and spare parts; provides free telephone support, diagnosis and recovery if remotely possible; allows participation of the operator entrusted with spa management in training course on Starpool premises.